Guidelines
Deadlines
All catering arrangements must be made 2 week prior to your event. Modifications to your menu can be made up to Three (3) working days prior to the event. A surcharge may apply to orders placed within 48 hours of the function.
Catering Guarantees
The final number of guests attending your function is required Three (3) working days or (72 hours) prior to the event. If the number is not confirmed CateringKelowna.com will base the guarantee on the previously discussed attendance figure. Small increases in number can be accommodated within 48 hours.
Deposit
A deposit of up to 80% of anticipated catering costs may be requested in advance of your function. Any event over $500 requires a 50% deposit to secure your booking.
Payment Policy
Unless prior arrangements have been made, all functions are either pre-paid or will be paid in full upon the conclusion of the function. Payment may be made by a certified bank draft, cheque or cash.
Catering Cancellation Policy
A 50% cancellation fee may be charged if notice of cancellation is given less than three weeks prior to the event; a 100% cancellation fee may be charged with less than 48 hours notice.
